room is okay, entrance looks great, but service is...

room is okay, entrance looks great, but service is questionable. seems like they don't know what they're doing. air conditioning/heaters are confusing as well? our room was freezing all the time. asked the front desk for instructions on how to change the temperatures, but didn't work. had to get a portable heater from them in the future. other than that, the hotel isn't terrible, but could've been better!