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I have had the worst experience with this business...

I have had the worst experience with this business as a whole. My husband and I bought a car here 2 months ago and it has been a tremendous regret. I haven t even made my second payment on this car and it s already been in the shop twice (this second time being almost 2 weeks). When we initially bought the car the salesman didn t turn in paperwork on it so while we were waiting for our superior GM inspection, other staff were test driving it with random people (after we had signed all the papers on it). So after waiting more than a week I had to call in to check on the status, and I was told what happened and the car was rushed out 2 days later.
The first time it malfunctioned was before I made the first payment. The engine light and brake lights came on at random times. ( The service department did give me a loaner car for the 2 days they had my car) The technician drove my car home and used up more than 1/2 a tank of gas and returned it to me like that. I was then informed that they didn t know what was wrong but to use a diagnoses sheet if it malfunctioned again. Well I didn t have to do that because a couple weeks later the car didn t start at all. I had little time to leave my job to pick up my 3 month old baby from daycare before they closed. My husband had to leave his job and get our son and I had to wait at my work until a car could be brought to me. I was given a very nice car as my loaner but was left with a quarter of a tank of gas and told it had to be returned at that amount. I have yet to get an update on my car without myself calling in to the store myself, and still have no idea what is going on with my vehicle. I was once told by service that they had no idea what was wrong then I was told they ordered a new part and that it would be fixed the next day. It had been 4 days since I was told that and I had to call in myself only to find out that they weren t even sure the part had arrived.
The customer service has been completely subpar. I am not blaming them that the car isn t working properly, even though the superior GM certified inspection has proved to be less than adequate. I am completely dissatisfied that a manager told us that we should accept that things break down even though this car is a 2017 with 25,000 miles on it.

11/23/18
I called in because my car is not starting and I just got a new battery 2 days ago. I was told that it is not their problem that he can t fix the car, or that they sold me this lemon.

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