Brian Gordon

Review of Safe Haven Security

Worst experience I ve had with a security/alarm co...

Worst experience I ve had with a security/alarm company. I recently moved into a new house about 3 months ago. I was told by the company I would receive a 10% discount after 1 month. I called after about two months thinking it would easily be time to add this discount. I was told they don t sell the contract to ADT until 13 months and that s when I would see this discount or could call back to inquire. So that was initially a lie by the sales girl that told me all this. That isn t as big a deal as the initial conversation and the system working w my 1 year old home and the window and door sensors it currently has. I was told AFTER they put the alarm board on my wall and drilled holes that it wouldn t work. So basically my windows aren t even on the system. They also installed two cameras which run out of space after about half the month and only work when the alarm goes off, which is pretty much useless any other time. Not sure why they don t just overlap the space and delete them, nevertheless the cameras are useless after it records and runs out of space.

I was told by the tech that it would be close to 3800.00 dollars to install their window sensors. This system also doesn t have smoke detection. So after paying 65.00 a month I have three doors, no smoke detection and a pretty much nonexistent customer service. I had the power go completely out yesterday on the board. I called customer service and was told it would be 25.00 dollars to come and fix their board which only has a 90 day warranty. How convenient. The customer service rep basically just said you can pay this fee or you can call back when you want to pay it. I really had no choice. I ve contacted the rep and her boss, or at least have tried multiple times and so far haven t gotten any return calls. I was told that the recorded conversation where I agreed to everything didn t have the part about the 10% off discount I was told about initially, again very convenient they didn t record that part since that would have voided the 3 year contract.

I will never have any dealings with safe haven secueity again unless they make this right. I m hoping this 2 star rating will at least get me a phone call. My suggestion is to go with another company.