We went in groups of 4 to visit Taylor. We were we...

We went in groups of 4 to visit Taylor. We were welcomed at the reception. When we went to the tasting room we were coldly received by the manager, who told us to go back to the reception for the visit and then come back for tasting. Some number of the audio guide does not work. At 15 one should expect to have a person as a guide given all the information to give. Back at the tasting room, we were treated to only 2 glasses of port wine and no appetizers. But mostly summary explanations and we had no choice in the port. After getting the menu to order appetizers, the waiter never came back to take our order. The visit is very interesting but the customer service disappoints enormously.