I've rated Vivint so high because I had an issue ...

I've rated Vivint so high because I had an issue with the system, but it turned out to be a minor one. They sent a technician to my house and he was able to determine what was happening. I also was away from the house and my tenant was cooking and she burned the pot. She said that the fire department showed up thanks to the Vivint system!! Thanks to all the staff at Vivint!!