Anthony Couillard Review of Homestead Resort
First let me start off with the property really do...
First let me start off with the property really does look amazing. Very large area, with an outdoor pool and an outdoor skating rink which my kids enjoyed tremendously. The main thing why I'm giving it only a three-star review was the service. I've heard that the homestead is supposed to be in the same league as The Greenbrier, but my experience is they're not even close. Even though I didn't have any service that was impolite, but I found that most of the dealings I had with the service people either had no knowledge of some simple Resort questions I had or even who I could go talk with. They were very unattentive and didn't seem to care whether or not they provided good service or not. This place isn't cheap and typically the reason why is that you have a professional staff that tends to go out of their way and make sure you had a wonderful experience. Unfortunately that's not what I had. Maybe this just happened to be a fluke, but honestly it wasn't one or two people I dealt with it was a number of them. Again the property is wonderful, the indoor pool was amazing as well as the outdoor pool. We very much enjoyed ice skating and my eight year old daughter some ski lessons. We went right after the New Year I'm not sure if they were short staff but the ski lodge seem to be understaffed and most of it looked uncleaned and disheveled. After my daughter's ski lesson, we had lunch in the ski lodge and had to clear and wipe down the table ourselves, and we actually picked the least of the dirtiest. One evening my son and I had dinner in there Bar Lounge. It took quite a while to be waited on, once we did, our waitress brought us two glasses of water and then we didn't see her again for about 20 minutes. We ordered our food, never got any refills on our drinks, when she brought us our food she knocked over both of drinks. I know it was an accident and not overly upset about that, but we never saw her again until she brought us the check. So after spilling over are two drinks she never brought replacements for them. I'm not sure if I would return, for the amount of money that you spend these are simple things that you shouldn't have issues with.
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