Eimear O Neill

Review of Hotel Arts

Terrible service. Staff are rude, unhelpful. Refus...

Terrible service. Staff are rude, unhelpful. Refused to give me a replacement key to my room when I lost my key. Dinner in "RAW" service was worse!!!! Server forgot to put our main course order in, we waited TWO HOURS!!! for our main course. Manager came over Comp'd our meal but was quite rude and unapologetic. We had to cancel our plans that night, manager said "We Comp'd your meal not sure what else you want me to do", he refused to apologize! I didn't care about the free meal I just would have been happy with a "we are very sorry about this". But no! When we went to our room after checking in someone had "used" the toilet and didn't flush it...disgusting!! We didn't even bother to tell the staff about that because they just argued everything and we wanted to avoid the stress.
Horrible hotel, rude staff, dark, not very clean DO NOT STAY HERE