Bill Burgess

Review of Millennium & Copthorne Hotels ...

We arrived here late after a long flight from the ...

We arrived here late after a long flight from the east coast. The check in process was easy and quick, which we appreciated as we were exhausted. We reserved club level rooms, my colleagues were on the 8th floor, I was on the 4th...no big deal, we'd be out and about mostly anyway. I got into my room (#440) and immediately smelled old cigarette smoke. I was shocked to learn my room was a smoking room, plus the A/C didn't work. After two nights of sleeping in a smokey and warm (temp. never dropped below 73) I went down to complain. The nice lady at the front desk felt bad for me and attempted to switch my room, but alas they were fully booked. She said to check back in the afternoon, which I did. I told the new lady my dilemma of a warm room and not being able to sleep along with the smell of cigarettes. With no hesitation she moved me to room 1081 which has been fully renovated. My new room was quite lovely and smelled clean. I give it 4 stars due to some rooms not renovated (440 really needs some work). When all of the renovations are finished, the Biltmore will be phenomenal.