Josh Bunjan

Review of Weber Granite City Chevrolet

This was my absolute worst experience that I have ...

This was my absolute worst experience that I have ever had at a car dealership in my life. First off, I went to the dealership for an oil change, tire rotation and to replace a cover that had broken off (after one month of use) for one of my charging ports in the center console. Upon arrival I also mentioned that my truck had a vibration around 70 mph and got increasingly worse as the speed increased. Because I have brought this issue to the dealerships attention multiple times (and they told me it did not exist) they asked if I would ride with a service technician to verify the vibration. Following the test ride the service technician CONFIRMED that I had a vibration. Once we got back to the dealership the service tech referred me to Justin Brown a service representative. He then proceeded to tell me that they would have my vehicle looked at immediately and fixed as soon as possible. Over three days later (after about 15 phone calls to the dealership) they finally got back to me. Believe it or not every time I would call they would tell me that Justin just stepped away from his desk and then I would be disconnected. I am not exaggerating that it took me 15 phone calls before I was able to get the status of my vehicle. Not to my surprise, they told me that they had not even looked at my vehicle yet. This was extremely disturbing considering my appointment was for three days prior at 8 AM. Finally after telling him I would not let them keep my truck over the weekend they agreed to do the oil change and tire rotation and I would have to return for the vibration and center console fix. I agreed to this as I needed the vehicle back for the weekend. Once I came back on Monday they took the vehicle in at 8 AM. I did not hear back from the dealership for 48 hours straight. Then on the third day I attempted to reach out to them with no avail yet again. I got the same run around about not being at his desk and then once I did talk to him he transferred me to his service manager Kevin whom I left three different voice mails and did not hear back. Finally after four or five more phone calls I actually get connected with Kevin. He proceeds to tell me that the vibration is not intense enough to be fixed, that the technicians drove my truck more than 90 miles and they could not get the vibration to be intense enough for them to be able to be reimbursed by GM for fixing it. This is absolutely unacceptable. I tried to reason that my family have been loyal to this particular dealership and to GM for many years and that they are betraying a loyal customer. This did not seem to phase them whatsoever and they kept reiterating that they could not help me. They told me that they identified that there was a problem but were not going to do anything to fix it, due to the constraints that GM has put on the vibration. So now the situation that I am in is as follows: I have paid over 50K for a vehicle that vibrates on the highway (which I drive on every day), GM has recognized that there is a problem and will not fix it (thankfully I bought the extened warranty that does me absolutely no good), and finally I purchase a GM product and am completely unsatisfied with both the product and the service that I have received by the dealership. I would ask this question of GM and Weber Chevrolet (Granite City, IL): How can you expect working class individuals to put their trust in your products and service if this is the type of interaction and experience they have? Is it really worth the loss of a family of loyal customers over what could be a minimal cost fix? I cannot describe in words the disappointment that I feel from this experience and I hope that in the future other people are not treated with the same manner of negligence and disregard.