Meg Williams

Review of Arlington Toyota

I was very disappointed with my experience with Ar...

I was very disappointed with my experience with Arlington Toyota today.. as I approached the entry of the dealership there were 7+ gentlemen sitting at an outdoor counter. I walked up interested in test driving a specific vehicle advertised on their website... as I stood there waiting to be greeted... not one of the 5 gentlemen standing directly in front of me- looking at me- chatting amongst themselves said a word and looked at me like a deer in headlights. Finally someone further down said Hello and directed me to assistance. I was introduced to AJ who was extremely nice and he seated me inside and we discussed the vehicle I wanted to test drive... he located the car, informed me it was in detailing and he would retrieve it for us to take a test drive..In the mean time we had viewed the car on his computer, talked specs, and he took all of my information. The car was brought right out front and as we grab the keys to go for a test drive we were then informed that the car had been sold two days prior... There seems to be an issue of communication ,or lack there of, as in my experience. I wasted afternoon in my book.