linda ferguson

Review of germain toyota

My experience with the used car sales men was terr...

My experience with the used car sales men was terrible, no names mentioned. BUT your service department was wonderful, reason was Mr. Clayton Freeman. This man was extra special and so very helpful. And should be recongonized for his merits. If problems arised that were not in his area he found someone to help me. To go back, I bought a car from your facility end of December. The day after they delivered car battery was dead, Germain fixed. The car sat in garage for the month of March because I was out of town. So I had the car for a total of 3 months give or take. Took car to local auto place and was told the tires were bald, and it needed coolant. Sooooo I brought it to your service department and met Clayton Freeman, again a wonderful person. Germain put on two new tires, because the tires were bald, but I would have to come back for the coolant. I'm back sitting in your facility waiting, because the coolant ran out, which meant I had a hole in the condenser at the cost of $560.00. I want you to be aware that all the people in service, finance were great. I assume (wrong) that when the information on the carfax detail sheet that all services were checked. If everything was checked , they would have seen the battery was bad, if they would have checked the tires they would have seen that they were bald, if they checked the coolant they would have seen a problem. I'm a 72 year old women, alone and I need a car that works. Not only is it my tIme, but also yours. I could go on and on, but why. I do appreciate everything that was done for me, but this should not have happened if the car would have been properly checked.