Dick Dell

Review of Kelly Ford

I purchased a 2014 ford certified escape titanium....

I purchased a 2014 ford certified escape titanium. Certified means they have a checklist to go through. About a month after taking delivery it would not start. The battery was so badly corroded it was a miracle it ever started. A trip back to dealership and 4 hours later they had a new battery in it (should have been checked before delivery). Now onto the latest fiasco, i brought car in under warranty to have paking sensors fixed, as well as a problem with the rear hatch closing on its own. Plus a god awful squeek from the front door panels. Now they did provide me a free loaner which is the only saving grace.
Ok they had to order new sensor, i brought in the car oct 9th and for reasons from part out of stock to issues with the body shop unable to paint a part the size of a quarter properly i did not get the car back until oct 28th!!! Now i get there and was told all was fixed, they never fixed the squeek they tried fixing while i was there, then on paying the free oil change they tried charging me for it. Got home and of course the rear hatch closed on my wife on its own. All this and they still charged the deductable. I got lip service but thats it. Three weeks and they did only 1 repair and never looked or fixed the other problems one of which can be dangerous. I would think twice about using kelly ford again, im going to ford about the hatch. This would have been 1 star if not for the loaner car...