Carrie Rubin

Review of Plaza Food Hall by Todd Englis...

This is the first review I am writing and I dine a...

This is the first review I am writing and I dine all over the country. We have been dining at the Food Hall since it opened when we visit New York several times a year. Today is the last time we will give this establishment our business. We had a waiter Evan who had a terrible attitude. We wanted the same pizza we ordered last time (which was last month when we were in NY) and he said they couldn't do it. Finally he agreed to ask the chef but came back and said no, our waiter last month had no problem accommodating us. After we ordered our food. a manager came by the tables and stopped by ours and asked how things were and we told her, she offered to pick up dessert, which we kindly declined, that is not why we were complaining. That was the last time we saw her.
After we spoke to the manager, our waiter never came to our table again. How UNPROFESSIONAL!!! He sent a bus boy who was great throughout our meal. Instead of receiving a 30-35% tip, he still got a 20% because Pablo was so attentive and kind. The manager was useless and so was the waiter.
The Food Hall isn't what it used to be. it used to be a bustling packed restaurant, but it's not anymore. For the $100 plus tip our lunch was for two, (which is how much our fine dining lunch was at Maestro's Steakhouse the day before, with superior service) i would rather dine in a restaurant with better service and quite frankly better food. Goodbye Food Hall.