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rania zein

3 years ago

This place is awful for being labeled as a resort....

This place is awful for being labeled as a resort.
Upon our arrival the rooms were dirty and bed sheet had stains on them. The toilet door and floor had blood stains on them. The information screen had cheese on it. The wall had tape. this was very unsanitary. Requested services more that one time to clean they will not respond. Had to clean my room. We had a group of school students. We had reserved 4 rooms and had no option to cancel the reservation as we tried requesting that. The elevators are filthy and not covid clean. The resort is not a safe place had to call receptionist to inform them of suspicious activities in the parking lot and the building. The security did not do their job. We did not feel safe. Services will not work with us to make us comfortable or compliment our stay. Additionally, the internet was not working as promised by the resort. The room phones kept going on and off making it very difficult to feel safe and comfortable.

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