I want to start by saying that this is a beautiful...

I want to start by saying that this is a beautiful hotel and is in a perfect location in Miami Beach. The way I was treated was very undesirable. I stayed there from April 28th trough May 1st. The first night I got there, I took a shower and water spilled out all the way to the room hallway. I did not notice until I walked out and almost fell down tweaking my hip and was in little pain. Since I had to leave for an event I did not report it until the next morning. The cleaning lady came the next morning and I told her, she apologized and said she would report it. I went ahead and went to your front desk to report it, no apology, your rep just said will send someone. I left it at that. I came back later that night and the problem was not fixed. The cleaning lady in the afternoon was more receptive and got on the phone and got on the phone and report it the incident and had maintenance fix the problem. She apologized on your behalf and said someone from management would contact me. Never got a call. On Thursday, I had an important event in Miami and came back to the hotel just in time to shower and get on the road. I went to your gift shop to grab something to eat since I am diabetic. There were two ladies in there doing inventory. They saw me come in, never was I acknowledge. Waited for 5 minutes feeling unappreciated and left with no acknowledgment of my presence. On Friday I wanted a late checkout and was flat-out told no. I expressed my displeasure to your front desk. Someone later on called me to reiterate that in fact I couldn't check out later. Tried to apologize for any inconvenience but offer nothing on return. Nothing! Unless you work on improving your customer experience and make it unique, I don't see why the board to NBC, Telemundo or Billboards should use you again. Oscar Meza, room 1009