siobhan dunn

Review of Passport BMW

My lease with Passport BMW was coming to an end an...

My lease with Passport BMW was coming to an end and I was contacted by Max Manes to see how he could help me transition to a new lease.
Though the sales person that had helped me with my current lease was very nice, my experience was less than satisfying and I left rather frustrated. Passport is not convenient to me and since my last experience was less than stellar, I had decided to simply go to a dealer close to my home. Max turned everything around! He listened to my concerns, heard exactly what I wanted and asked for my business in the most professional and un pushy, (is that a word?) way. He sent me images of the cars that had the features we had discussed and knowing I was reluctant to drive out to his dealership, he offered to bring the car to me, which he did! He also brought along a BMW Genius to sit with me and show me the new features that were not in my former car. I am beyond impressed with Max' professionalism, personality, knowledge about his product and his concern to make sure I ended up with exactly what I wanted. He really delivered! Ten stars to Max and to Passport for being smart enough to hire him. The finance guy that facilitated the lease contract, DaVaughn Paige was also a dream to work with and made sure I had an agreement that I was happy with, plus, he has a wonderful personality! Another excellent experience. I will continue to give my business to Passport BMW because of Max and DaVaughn.