I've stayed at the FC Marriott for several decades...

I've stayed at the FC Marriott for several decades with my work. Most of time I would have given them 4 or 5 stars. This last trip did me in though. I'll be staying nearby at the Hilton (where my wife has stayed before and loved it). The staff at the Marriott was short with us and rude. I think they are a victim of too much success (the hotel was full). No effort to resolve the issue with not applying the AAA discount. I'm done.