J
Javier Alvarez Review of Hyatt Regency Monterey and Hya...
Customer service.
Customer service.
I spoke to the manager about the poor customer service from the front staff. Priscilla was unprofessional and confrontational. Even after speaking with the manager she had to keep poking and adding her 2 cents in. When we couldn't get through for room service , my wife called the front desk and they gave her attitude and ask what food she wanted in a rude manner. We will not be staying at this particular Hyatt anymore if any Hyatt property's in the future.. Very disappointed with this location and staff.
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