Bruce Ross

Review of Advocate Illinois Masonic Medi...

After a knee injury at Lakeshore Athletic Club, an...

After a knee injury at Lakeshore Athletic Club, an ambulance came and took me to the Emergency room at Illinois Masonic. I was taken to the back where the rooms were, but was not given a room. I sat in the administrative area. I watched a couple of rooms come available, but was kept in the administrative area. Due to the extreme pain I was in, nothing seemed to matter, as long as they would tend to it. They asked what level of pain I was in on a scale of 1 to 10, and I told them 7 or 8. I thought that was a high level of pain and adequately described my situation. I was eventually taken back to get an x-ray. This is where my grievance really begins. As I was taken back to get the X-Ray, the tech had me placed in position and was going to start the x-ray, without the protective cover that is required when taking x-rays. I had to stop her and ask for it. I know x-ray techs and they have informed me that this is standard practice. Apparently it is not at Illinois Masonic. The emergency room doctor was great. He let me know that I had a ruptured patella and gave me all the follow-up information I needed and was the first of two positive experience I had. At this time, I was still waiting on the pain medication and inquired again. As I was in the administrative area, I could see and hear the conversations of the staff around me. As I watched a few people engaging in small talk (while I was still in severe pain), after about 5 minutes, one of them turned around towards me and handing me a cup of water and the pill. She was literally 2 to 3 feet away from me engaging in this conversation holding the pain medication that I had waited nearly an hour for. Well, this experience is why I chose to go to Midwest Orthopedics at Rush to complete the surgery instead of Illinois Masonic.