If I could rate negative 5 stars I would!!! Yall a...

If I could rate negative 5 stars I would!!! Yall are really a sorry excuse for a management company.. no need to voice my opinion on yalls lack of ability to return phone calls or emails, the reviews below tell it all! Quite frankly I'm surprised nobody has hit y'all with a lawsuit yet...but let's move on to the real reason I'm here.. my aunt is a current resident of your Provenza Windhaven property formerly Parkside Windhaven. I've ordered packages on multiple occasions and it's ALWAYS a problem, (including when I WAS A RESIDENT of this property) Instance number 1. My mother ordered a package that was sent to the wrong address, the lady who received the package took it to the office, my mother goes to the office they apparently have no recollection of the package so there goes my mom's money down the drain. Instance number 2. I order some things from amazon, looked at the tracking info and it states left in the office..I go to the office to pick up my packages Edward goes to the back and tells me there are no packages for me, so again I go grab my phone from the car and pull up the tracking info and ask him to look again... he goes back and what do you know A BOX with my name on it marked RETURNED in big red marker.. little shady don't you think?!?! Instance NUMBER 3. As I mention earlier my mother ordered something that was never received, so I took it upon myself to order my moms business cards for her a SECOND time..tracking states they were delivered IN THE OFFICE on AUGUST 16th.. Today is SEPTEMBER 9th. I've been inside the office on 3 separate occasions spoke with Kristin and Edward and neither one of them seem to be able to find my package..called on 2 different occasion spoke with Kristin and the new assistant manager and again nobody can seem to find my package.. so I only have ONE QUESTION who's going to reimburse my money?? Seems to me your Provenza Windhaven property has a tad bit of an issue with exhibiting nothing less that A+ customer service to their tenants.. Not to mention these apartments aren't cheap but YOUR STAFF IS RUDE AF, PARKING IS HORRENDOUS (no reason tenants and guest should have to park across the street in a target parking lot ESPECIALLY AT NIGHT TIME).. the list goes on...so again I just want to know WHO is going to reimburse my money I spent or find my package? Don't send me some BS RESPONSE SAYING HOW YOU WILL DIRECT ME TO THE RIGHT PERSON.. NO I DONT WANT TO TALK TO THE PROPERTY MANAGER KRISTIN, or anybody else INSIDE THE PROVENZA WINDHAVEN OFFICE UNLESS THEY'RE TALKING ABOUT FINDING MY PACKAGE OR REFUNDING MY MONEY..