I ve been here twice, and will never return. Organ...

I ve been here twice, and will never return. Organization of the service center is a mess starting with management and working down to technicians. They take too many appointments, have too little space to put cars (careful of dings and knicks) and never have available loan vehicles (if they even have any). The service takes hours longer than it should - an oil change took 2.5 hours. They have hidden fees on top of expensive labor and parts costs. I went in to get new tires on my Lexus RX 450H and 4 hours later they had put the wrong tires on my car and had charged me $100 more for it. When I complained they offered $100 off my next visit for service or I could wait another 2 hours in the DMV style lobby with terrible coffee and stale muffins. Ruined an entire day I planned to spend with my family. I will never come here again.

UPDATE: they contacted me about this review and asked to talk. I replied with my phone number but no one ever called or emailed back. Try harder, guys.