Samuel Miihlbach

Review of The Westin Dallas Fort Worth A...

Stayed here two separate occasions in August. Firs...

Stayed here two separate occasions in August. First stay my room was given to someone else and I was upgraded no problem, that was awesome. Ordered room service got their iconic burger medium rare, came well done and was terrible. Made sure to ask before check out if everything was being put on my corporate card and they ensured it was, to layer find out they charged it to my personal card. Called in and in the most customer service way I was told to kick rocks. Second stay, my room had no air conditioning so it was just under 80 degrees in my room. Asked if they could help me out and they put me into another room that smelled and the shower barley worked. Most likely never using this establishment if I need to come back here for work.