erin vaz

Review of Minacs

!!!WARNING!!! STAY AWAY FROM THIS PLACE. i worked ...

!!!WARNING!!! STAY AWAY FROM THIS PLACE. i worked in this hell hole for 1 year. You might've seen all the bad reviews for this place mixed in with some good reviews. let me assure you those bad reviews are not even the tip of the ice burg you might be better off working at McDonald's rather than working in this place. you probably applied to work in this place and you definitely got a call to come in for an interview and they most definitely hired you. Now this is where it all begins... first they train you for 3 weeks in class and 2 weeks on the floor ( call center floor). you start off as a MST (MEMBER SERVICES) advisor. in a nut shell you are taking calls anywhere between 350-600 calls a day nonstop providing directions and answering questions for 9 and a half hours a day. Now your supervisors ( ALSO KNOW AS TL'S) keep an eye on you all day long like a prisoner and they are probably the rudest and the most pompous individuals you'll ever meet, if you have a question, concern or need help they will not do anything for you and simply brush you off. The calls themselves you'll get some nice members but a good 80% of the time you'll get the rudest calls, either people cussing out at you or simply being extremely rude. After 2-3 months of you being in MST(Member services) they'll transfer you to a sales department where you welcome new members to onstar, try to get a credit card from them and get a sale, you do need to keep up with your sales numbers which btw are not clearly explained on which calls count towards your sales and which don't, through the entire time you work in this place you are kept in the dark, management does not care about you what so ever the supervisor are rude and don't give a damn about you. so take the advice and run as far away from the place as possible and save yourself the anxiety, the depression and mental stress from working in this place. Their turn over rate is high for a reason and the above are the reasons why. i started out my 1st training class with 24 people by the end of 4 months i was the only one out of my class that remained. my 2nd training class for the sales line of business i started my training with 18 people and around 2-3 months everyone in my training class had quit as well and i was the last one remaining again. if you do take the chance to go on ahead and work in this place.
best of luck and may god give you the strength to endure this place.