Not a really exciting experience. My 2005 has good...

Not a really exciting experience. My 2005 has good battery but not cranking. After a mechanic friend examined it was known to be a faulty starter. Around 10 AM I had it tolled to Autobahn for them to help replace the starter. At around 2:30pm my car finally got some attention. Erik said he would need to run a 2-hr Diagnostics at $140 per hour to identify and confirm the issue.

I disagreed with the extra charge, as we already knew it's the starter issue prior to dropping off the car. Erik said he needs to do diagnostics regardless, but tried to be fair that he would only charge me $140. Considering I also have a license plate light not working (even after bulb replacement), and I'd like it to be examined, we agreed with a one-hour diagnostics but to include checking why license plate light does not work. We both reached consensus and I authorized this repair service.

At around 4:00pm I got a call from Erik that my car was fixed. But he forgot to check license plate light. When I asked why he did not perform what we agreed on, he said to check license plate light it would be another Diagnostic service and he needs to charge $140. I'm shocked and really unimpressed.

3 star was my best and reasonable response as the starter was indeed replaced and car is working. But this service experience was far from being a good one. Other reputable shops heard about my situation and they were surprised why a license plate light checking could not fit into existing diagnostic and need another $140. I would not go to this place and would highly recommend others take necessary caution seeking service here.

Best regards and good luck!