Awful customer service. Lady on the phone was poli...

Awful customer service. Lady on the phone was polite. Bloke was rude and arrogant.
Simple issue to resolve but they wanted to refund and me wait 5 days to get the refund.
All because my delivery address was missing thr house number which i rang them to inform them to add it on.... nope cant be done lol.
Maybe i wouldnt be too botherd and would happily wait for the refund but they way iwas spoken to means ill be going else where.
Used for years as well what a shame.