Casey Charlton

Review of Airdrie Chrysler Dodge Jeep RA...

New Update. Transport Canada didn't feel the same ...

New Update. Transport Canada didn't feel the same way as this dealership in regards to deploying head rests. It s actually a safety issue that shouldn t be swept under the rug. Don t trust this dealership with your money and safety of your family. I shouldn t of had to wait for an investigation for this to be taken serious. You endangered of my life and the life of others trying to cover up a major recall.

The Divisional and Regional Management team are only out for your money. They do not care about your safety or concerns. I recently had a head rest deploy while driving at 110KM and instead of doing serious due diligence I was told it wasn t covered under warranty and I would need to pay over $700. There is a class action lawsuit in the US regarding the same issue "inferior plastic that is prone to crack was used for the critical bracket in the AHR system". It was found that substandard and insufficient materials were used. I just hope that they didn t use the same material for the other headrest in my vehicle and that nobody is seriously injured because the lack of care or concern here. The only way this will be taken seriously is unfortunately if something terrible happens. FCA provides a Goodwill Warranty but apparently for management this wasn t a serious enough incident. I have spent $1000s at this dealership over the last 5 years and am a loyal Jeep customer. All they care about is money. The Sales Team will call you every month to see if you want to buy a new vehicle. They will send you emails telling you to bring your vehicle in and buy a new one because your Warranty has expired, even tho you had a year/60,000KM left at the time. They do not do what is right for the consumer. Bottom Line its all about Money and not about the Customer. Your Safety does not matter and shame on this dealership and the Regional Office for not taking this issue seriously. When this recall is announced I will gladly take an apology from you.

@Airdrie Chrysler Dodge Jeep. Thank You for your Response and with all due respect you and FCA should talk and get your stories straight. You seem to be blaming each other. When this causes a serious injury or fatality you can explain to the court how this was brought to FCA and to your attention and it wasn t within warranty guidelines so not your problem. Nobody should have to force a recall when something is so obvious and dangerous. I guess common sense or decency is not part of those guidelines. I will wait for the recall. With the amount of lawsuits in the US it s a matter of time. I have always been loyal to Jeep and shopping local but I cannot support this. The fact that you are willing to let me get back on the road knowing my other headrest could deploy at any moment is absurd. Have you ever heard the saying... Do the right thing because it s the right thing to do . I will take my $60,000 and go elsewhere and encourage others to do the same because this is a by the book dealership and not a know and respect your customer dealership.

Your response was expected blaming FCA and taking no responsibility. Jeep made the vehicle and you sold it. In my opionon you share the responsibility. I could sit here and argue all day but in the end my point is proven by your emotionless and robotic response.