Emma St Clair

Review of Palazzo Versace

Huge disappointment. Had a reservation for my birt...

Huge disappointment. Had a reservation for my birthday which had been confirmed by my partner, when we arrived you had double booked someone (I m guessing a celebrity) and pretended that you couldn t find us. You were purposely mis-spelling the last name to show us there wasn t a record of a booking. If you had bothered to look up the actual last name you would see we have been premium customers who previously spent thousands of dollars with Versace and Vanitas. Will never come here again after being treated so badly on my birthday and so unhelpful by the staff who just wanted us to get out. I left in tears after a staff member who was supposed to assist us said there s nothing we can do, it really sucks that it s on your birthday, sorry, bye . The manager then dodged our calls and ignored our phone messages. Amazingly unprofessional all around, myself and none of my friends are ever going back. The food is honestly nothing special either, the only good part is the interiors and view.