I read some other really positive reviews about th...

I read some other really positive reviews about this dealership, so I was particularly disappointed when my experience at the service department was so different. I made an appointment with no problem. When I arrived for my appointment (on a Friday), no one greeted me or said a word to me. I took a minute to look around and figure out where I should go, with employees walking right past me. I met with Michael Lewis from the Orange Team, who asked me to wait for an exceeding long time standing in his doorway while he shuffled through papers. I explained to him the problem that I was having with my car, in as much detail as possible, since it was an intermittent problem that could be difficult to replicate. I was disappointed that, a few hours later, he said they could not determine the problem (but I knew that could be a possibility). What bothered me particularly was the way that he talked down to me as a woman. He assumed that the problem was a simple warning light that I didn't understand, and he would not listen when I tried to explain exactly why that couldn't be the problem - even interrupting me to try and talk over me. But the biggest problem came the next day, when I did some simple research online about my car's problem. I discovered that Honda had come out with a service bulletin a month earlier detailing my exact problem. As a Honda service technician, he should have known about this. Instead, they wasted my time and frankly insulted me in the process. I spoke with the service manager about this the following day. He was very nice to me, but also made excuses for the service team rather than acknowledging that they had been rude and ignorant of what has been identified as a known problem. I will not be returning to this dealership for future service, and would definitely not recommend it to others.