We've only been here for 20minutes and it's been a...

We've only been here for 20minutes and it's been an absolute shambles! My wife called this morning to check and double check our hotel reservations, side by side rooms, one room to have balloons and early park entry tickets. It's our daughter's birthday so we've got two rooms, as she brought some friends. Got to reception, to check in AND...

* The rooms were not side by side.
* Neither room had balloons.
* We couldn't have early passes due to booking through military discount (although we were told otherwise).
* I told the baggage handler to leave our bags, twice, and that we will carrying them; he took them anyway. Reception then asked for our last four debit card numbers to confirm our booking... our bags were taken by the handler!

Reception said they couldn't do anything about the early pass tickets. My wife started crying because she felt as though she'd let our daughter down, which in turn made both our son and daughter upset. We had asked for the complaints email (obviously) but the receptionist failed to write it down, so my wife went back down to the desk to get it but they wouldn't oblige? The receptionist said he will try and sort things out and gave my wife a plastic collectable badge, which felt like an insult more than a gift. Unfortunately there's not a great deal they can do now as the damage is done. We don't come to Chessington often and I could have quite happily (so to speak) walked away, if it wasn't so late in the evening and also, the kids were partially excited about the occasion. We're so cross, so upset, so fed up and we've got a whole blooming day here tomorrow. We won't be coming back any time soon; rubbish experience.