My account was deleted my mistake with reservation...

My account was deleted my mistake with reservation for January 2015. I called 10 mins after that happened and no one could help me. A week later and 10 calls- still no answer how to get my reservation back. On Friday I talked to manager and the respond was to take care of my case by the end of the day. 3 days later- I still didn't have an agent assigned to my case. As a result I got refunded 38$ out of 100$ and that is all. I am out of the place January 2015 and 62$.
Hopefully I can figure out this situation some how. But never again I will use airbnb. The worst customer experience in my life.