I booked a condo for 3 nights in March through air...

I booked a condo for 3 nights in March through airbnb. The listing was listed by a rental company called Sugar Sands in Florida who doesn t really care about customer service. Our condo ended up having a ton of mildew/mold in the carpet, bathroom ceilings, and shower walls. I called CS after waiting on the host all day to figure something out. I snapped multiple pictures of mold and sent it to the case managers and they handled the situation in 1 hour!!!
Mold is unexceptable and the host was aware so AIRBNB refunded the full amount. I was so stressed out having my children in that condo I actually felt like Airbnb cared about us.
THANK YOU Airbnb for protecting us in this situation!