E

Ethan McGrane

4 years ago

Fist off sent the wrong pump/filter

Fist off sent the wrong pump/filter
Delveiver sand without asking where to put it and put a majority of it on the sand on my lawn
Used a bobcat to do the digging and totally ruined the lawn
Tore up my asphalt with the bobcat
Would never show up when they said they would
All three guys were totally unprofessional (smoking cigs while working, blaring rap music with profanity I have numerous kids , looked hung over and not very personable)

Install
They totally screwed up the pool floor and I have to have it replaced...after 1 day.

Missing parts and vital screws

This has been one of the most disappointing things so far and I will not be paying them a dime until we can figure out what else the screwed up.

The installers where from philly and the were subcontracted and they are called Proper Pools
Cell +1 (267) 945-3625 but in the end Gibraltar s name is now tarnished.

Giving these guys 1 star and will update this if it gets any better, which at this point I have 0 confidence it will I really wish I could give them 0 stars.....

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