Lanc Aster

Review of Lancaster General

I tried entering through this entrance door today ...

I tried entering through this entrance door today at 3:24pm trying to access the pharmacy that i accessed earlier through the pavilion. I was not screened or stopped through pavilion. I figured the James st side was closer to the pharmacy. As Im walking to these doors theres a guy and a girl who walk in front and were not stopped. As soon as Mary saw me get to doors she asked what i was doing there. I told her i need to pick up my daughters prescription that i dropped off. Mary proceeded to tell me I was not allowed inside the pharmacy to begin with earlier and that i was not allowed to enter the hospital. I asked if she was security she said no so I told her to mind her business. As i keep walking another woman passed rt on by us and was never stopped. I asked her why is she giving me a hard time when others are walking in normal. She kept yelling mam you cant go in there. I kept walking past her she raised her hand to place it on me I looked at her in shock and told her keep your hands to yourself. She followed me and left the front james st door unattended. I told her you followed me in here while on door patrol because i need my daughters prescription but the same door you pick and choose who can come in is left unattended. I get to the desk and tell Eric W. what happened outside with Mary. Mary comes in now wanting to see my daughters name and d.o.b as i have to give it to Eric for the pharmacy to bring up front. So now im asking her for her name since she feels its ok to leave the door and mind my business and my daughters information Eric is asking for. She nows knows im serious and done playing with her and the show she made in the lobby. I keep asking her name she doesnt move from the counter. She walks away and goes back to the door. My daughter calls asking if everything is ok and i see her walking back in peeking at me so i walked over to her again and asked her name. She walked up to Eric pleading Eric to call security. So Joshua comes and i ask security joshua to give me her name since we're all violating hippa laws with medication involved names and d.o.b. Joshua keeps talking to Eric and another security came he said u dont need her name just go. This woman Mary James st entrance picked and chose who was allowed in. Even told me the pharmacy was closed and that i wasnt allowed in. Then followed me inside left the door unattended and got to hear my daughters info. I was denied her name from Mary herself and security the one that works with Joshua. On 9/8/20 at 3:24pm. Eric and another guy behind him handled it very well but Mary kept leaving her door unattended to be nosey and to make sure i didnt get my daughters meds. When i told Eric he said no mam i can screen you and we can call the pharmacy to bring your meds down. She made a whole show for no damn reason. I still got my daughters meds. She really told me the pharmacy and hospital are closed as people were walking in before me and with us.

Edit:Lgh did contact me and claimed issue was taking care of but im still leaving review incase someone has a problem again with Mary or Security officer that protected Marys name so i couldnt report her. This is the only hospital in the city and this shouldnt be allowed.