Malte Randt

Review of Radisson SAS Hotel Nydalen

Radisson Blu Nydalen is located in a modern busine...

Radisson Blu Nydalen is located in a modern business district outside Oslo's center. The metro (T-Bane) stops right next to the hotel and takes you to main station in less than 10 minutes - very convenient.

Parking our car however was a desaster, as the entrance to the garage was blocked by construction work and the hotel did not care to put up any signs towards a diversion. I tried calling the hotel to inquire about alternative parking several times but nobody would pick up - I do not understand how this could happen in a large hotel during the middle of the day.

We ended up parking in a nearby public garage, paying a fortune and walking back with our luggage.

Check-in took almost 20 minutes as the only person at the front desk was having lunch; probably also the reason why nobody would take my phone calls. When the receptionist finally returned to duty, he brought a plate of waffles and coffee for himself while a lot of people were waiting in a queue; not very professional.

The room was OK and met the standard you would expect from a four star hotel. We had ordered an extra bed for my 15 year old brother which was a bad joke though; to put it politely. The extra bed's slatted frame was missing several wooden parts, so the mattress crashed right to the floor - see picture attached.
I consider it outrageous to put obviously broken furniture into a guests room; whoever prepared the room must have noticed the problems.
After calling "One Touch Service", the bed was promptly replaced but the new one was not very comfortable either.

Breakfast buffet was good and check-out went smoother than check-in.

Overall a high standard building in a convient location but the lack of attention to details and the terrible service cast a bad light onto the hotel management.