Kimberly Foley

Review of Bill Dube Hyundai

Dube has the best service department I have ever d...

Dube has the best service department I have ever dealt with. Love this dealership.
My most recent service appointment reinforced my love affair with Dube Hyundai. I arrived for service at the wrong time, an hour earlier than I was scheduled, and waiting would interfere with a Zoom call I had to be on. The service manager, Jim Maloof, assured me he would do his best to complete my service as quickly as he could so I could get home to take my call. He even offered to provide a quiet space for me in case I had to take it at the dealership! As it turned out, my car was serviced quickly and I made it home in time to be in the quiet comfort of my home for the call. Holly, in scheduling, also reached out to me to apologize for the mix-up and do whatever to prevent it from happening again. No apology was necessary, however, because it was I not Holly who made the scheduling error. These two employees are examples of what makes this dealership a beacon of customer service excellence!