Lauren Haas Review of Bay Ridge Subaru
Could not get these guys to sell me a car. I initi...
Could not get these guys to sell me a car. I initially contacted Bay Ridge early to mid-May, interested in a couple of the cars listed on the site. After an initial conversation with an administrator, I waited to hear from a sales rep to discuss pricing. After a week or so I didn't hear back so I reached out again, a sales rep wasn't available, so I left a message asking to be called back. No call. I sent a followup email May 29 asking if I should pursue my purchase elsewhere, at which point, I got a call back from a sales rep. We discussed pricing and I told him I'd call back soon to move forward with the purchase. When I called back, he wasn't available so I left another message. When I didn't hear back again for several days, I called again and spoke with a receptionist who informed me they were taking reservations for sales calls, so I made a reservation for June 9th at 12:45. I didn't hear from them until after 1:30. I spoke with a different sales rep and told him Id like to move forward with the purchase of a specific vehicle, at which point he informed me the car was no longer available. To say the least, communication and customer service here was really lacking.
After weeks of getting the run around I called a different dealership and drove home in my new Subaru that weekend.
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