Not cool... My daughter has been saving for awhile...

Not cool... My daughter has been saving for awhile to buy her first car before heading back to college. We found a decently priced Subaru Forester at Young and went in to take a look. The salesman was nice and hyped up how Young Subaru is customer focused and really wants to be fair and serve us well. The car was a recent trade and had not been cleaned yet so before going on a test drive I asked if they could clean it (outside was filthy enough that it would hide blemishes; previous owner had a dog and the passenger seat was full of dog hair). We changed our schedule for the rest of the afternoon and made an appointment to come back in a little more than an hour for a test drive. The salesman took down all my info, a picture of my drivers license (sign of a serious customer) and said see you in a bit. At 1:30 sharp we were there for the drive and what do you know... they sold the car out from under us. No phone call, no text message telling us not to bother coming back. All we got was a lame excuse that they can't 'hold' a car for anyone. Since when is that good customer service? I didn't ask them to hold it for a week or even a day. One hour is all we needed - just clean it up enough so we don't fill our clothes with dog hair. Needless to say, their self-proclaimed pristine reputation for being customer focused was lost on me.

3/30/21 response to dealer message:
The car was on the lot at Young Mazda right next door but was sold by Young Subaru.