Had alarm put in in may of 2016, in September 2017...

Had alarm put in in may of 2016, in September 2017 there thermostat stoped working properley. Spent 2 hours on the phone with the tech to find out she did not know what she was doing. I had to walk her threw the diagnoses to find out there thermostat was not working properley. They said it would be 2 weeks before they could get someone put to replace it. It takes 5 min to replace and install. She said they could mail one to me and i could install it and would not void nothing and would be under waranty. 6 weeks later i get a call wanting payment for the thermostat. What kind of company lies to people like that. Oh yeah Vivant does. Bunch of liers far as i can see.