My middle of the road review is based on the nonte...

My middle of the road review is based on the nontechnical aspect of the trip. I am mostly satisfied with the actual service provided by the dealership. I say mostly because of this one element. I have a 2018 diesel Equinox. I requested that the DEF fluid be filled. When I received my bill I looked at it and it did not show any DEF fluid on it. I asked the manager to check on it. The manager did a good job in handling this situation. He discovered that they didn t fill it up and filled it up himself.

My complaint stems from the extra service they provided. My vehicle s service was going to take several hours. They told me they offered a shuttle service so I signed up to go to the mall that was 8 minutes away. 40 minutes later I was taken to the mall. I was there for a couple hours and received a call from a service department person that said my car was done and to call back. I missed the call but called back in 8 minutes. After calling back I was told that it would be over an hour and maybe longer before I could be picked up. After an 35 minutes of calls back and forth, several of which I was put to voice machine after being transferred to the proper personnel, I was told that someone else would come get me. I waited for 20 minutes, no driver, I called back and was told it would be 40 minutes. I told them that was not going to work and I finally had it and got an Uber to go back the dealership for my 8-minute ride. GET THIS: I had been in the Uber for 2 minutes and got a call from someone at the dealership saying they would be there in a few minutes to pick me up. I told them it wasn t necessary. My Uber cost a little under $13 with tip to get me back.

Don t take the shuttle if you choose this dealership!!!!! This part of my trip was not handled well by the manager in MHO. On a side note, when I was purchasing my 2018 Equinox I shopped at Boniface. I was interested in one there but it was a new loaner and they told me they would get back to me. A 10 days later I heard nothing and went 2 hours away to Dade City to buy my new Equinox where I was treated great!