If only all businesses ran like this! I went in to...

If only all businesses ran like this! I went in to choose new stereo equipment after a gap of decades, during which I prioritised practicality over sound quality. Charlie played me some great speakers and didn't put me under pressure. He explained the technology of the AMP/DAC without mansplaining or patronising. I came home and did some googling then went back, without any sense of pressure. I listened some more and bought speakers and amp. The same day they delivered the showroom set so I could have my new gear for a party over the weekend, then a few days later my brand new purchase was swapped in by the installation team at no extra cost. The cabling and set up were more or less free. The installers, Steve and Russell, were efficient, helpful and very polite. They helped us get the most from the system using our phones, again, not patronising, just good old fashioned service. What a pleasure.