Nice hotel except my only complaint is that the st...

Nice hotel except my only complaint is that the staff tend to overpromise or promote certain things when they are not true and don t follow through with it. For example, saying the rewards card gets you a discount for the buffet, staff signing up the card said he d had no idea what the other front desk staff was saying. Ended up telling us we get a complimentary drink for signing up but never gave us the voucher.