Poor guest service. Beds are not comfortable. Brea...

Poor guest service. Beds are not comfortable. Breakfast buffet was beautiful, but not staffed properly for the crowd - making it impossible to truly enjoy it. The spa was nice, but I had issues there that were not properly resolved. I saw many intoxicated people, some looked like they could have been minors. The pool closed at 9pm? That made no sense. My overall frustrating experience was 'disappointing' - sad because the location is beautiful. It's apparent management needs to get it act together so that there is more consistency in the overall guest experience. I have been to many 5-star resorts and this one fails epically.