Lisa Lennon

Review of Black Mountain Lodge and Resta...

When making a reservation I have the expectation o...

When making a reservation I have the expectation of the standard comforts of heat and hot water. Upon arrival Friday eve we noticed no heat or hot water. There was no where to make a request, the people that registered us were busy with the restaurant and bar.

Saturday am after breakfast we let them know, we were told it was going to be taken care of. We bathed with cold water and requested fresh towels. We were told towels would not be available until later and that I should go to the restaurant that evening to request after our event we were attending.

We did and we're told they had no towels, they would look into it.

Last night and again this morning attempting to shower, no hot water. When returning from breakfast we noticed towels were on the chair outside the room though still no hot water or heat. It was 39 degrees when we woke this morning.

Sent the above email to Mark the owner and received no reply after a month.

Sad when you have a poor experience, even worse when they don't care.