I would give 5 stars to the sales person as they a...

I would give 5 stars to the sales person as they are willing to help you anytime and don't trick you into buying anything. While I don't feel the same way with their maintenance center. I was under the impression that they are perfunctory with customers who appear to be not good with computer. My computer had a charging problem. It had to be positioned right to get charged. I was not sure it was the socket or the adapter. The technician who took over the computer, just pointed a pen at the socket and said "It is probably a mother board problem." He was so awesome that he knew the problem in just one second. He made the comment without even simply trying with their adapter to see if the charging turned right. And then he said that I had to pay to get a thorough examination. I can only imagine how easy that can trick someone into paying. I then told him I changed the mother board here one year ago and I had an extended warranty on this computer. I asked if I could have a technician who worked on my computer before to help me with the problem or if he can just try a new adapter. Knowing that I don't have to pay for either the examination or the repair, he finally tried a new adapter and it turned out that the problem is on the adapter. I can help thinking if I checked in my computer and they told me it is a mother board, how much I am going to pay for this. Here I just want to remind customers who sent their computer for repair, ask questions and don't feel pressured if they are over-estimating the problem. I don't want to further disclose information on the technician and hope he can change his attitude in the future. Trust is easy to lost and hard to rebuilt. Other technicians in the maintenance team had help me with the screen replacement and they were great and helpful and did not make such irresponsible and diagnosis.