David Foust

Review of Tachi Palace Hotel and Casino

Have stayed at the hotel in the past numerous time...

Have stayed at the hotel in the past numerous times and honestly you kind of get what you get because of the location and things nice rooms fun place but the check in and all the personnel have to deal with for the hotel is ridiculous no one can do their job and no one is willing to even consider saying yes we can do that. This time checking in as I done 20 times in the past form of payment credit card prepaid ample funds available made the reservation with that card drive to hours pay the valet for the car and the bell person to remove my bags and wait for my check in I am informed that they can't accept my card they don't do that nothing was said when I made the reservation it was my birthday and they refused to take any form of payment that I offered for their $50 deposit but they would take my card for the room at $225 but wouldn't take it for the $50 deposit destroyed and ruined my birthday. I hold a frequent players card and offered to verify the ability to cover all costs nothing was able to be done to correct the situation on there in I'm considering legal actions on this