We chose Selsdon Park to host our event. An absolu...

We chose Selsdon Park to host our event. An absolute travesty. Room bookings weren't kept track of. Some of our guests found their luggage moved and their room usurped within two hours of arriving. Complimentary hampers we had provided and assembled weren't distributed appropriately and many went missing. After the event a number of our guests were quite reasonably having a drink in their room. The night manager - Marcus, who has been mentioned before in this thread - instead of politely asking them to keep the noise down or move elsewhere (the 24-hour bar that we had been promised, for example, which had been closed at 2am) stormed into the room flashing a torch and was incredibly discourteous to our guests, telling them to 'go to bed'. He was a horrible little man with a short fuse and even less diplomacy.

The catalogue of errors is considerably more extensive. In short, Fawlty Towers.