Went there to buy an office chair. This is the 2nd...

Went there to buy an office chair. This is the 2nd chair I bought here in about 3 years. Both times the chair I want was not in stock. The first time, years ago, they sold me the floor model and discounted it. This time they refused to discount it. I needed the chair by tomorrow, so I took the chair. I don't like their customer service. They were cold and unfriendly.