The service in the hotel was always excellent. The...

The service in the hotel was always excellent. They offered us a room upgrade.
Jerry from the front desk has helped us a lot in organizing our stay in Miami. And it helped me incredibly with a problem that I had. I forgot at the hotel a package of purchases that I had made during my stay through Amazon. Jerry finally got a friendly guest to bring my package to Buenos Aires. It was incredible. Eternally grateful. I recommend the hotel 100% for its benefits, and especially for the great team they have.