Dangerous alternative to hotels, when I reported t...

Dangerous alternative to hotels, when I reported that most likely one of the guests that stays with me in the same apartment have Covid-19 they requested documentation to prove that, what a circus... The apartment that I stay in, have no doors (broken) in the bathroom, I requested to not even refund my money but to provide me a gift card that I can use in order to book something else, my request was denied, you are reading it and most likely assuming that it happened somewhere in a remote place in the world, no it happened in Boston, Ma, USA 2020. In addition to that, no supervisor available, and they answer one message every 3 hours...