Sung Choi

Review of Passport BMW

Worst experience ever! Brand new vehicle has A/C u...

Worst experience ever! Brand new vehicle has A/C unit blowing out white dust/particles and still hasn't been fixed by the dealer. In this 90+ hot weather I have no A/C in a brand new vehicle... What a joke! Also, Sales advior (Aarion Browne) I was dealing with has little to no clue on vehicle information and he is a LIAR! After making the purchase I found a "Stolen Vehicle Recovery" document in the glove compartment with some guy's name with same VIN# as mine. So I asked him about it, and he said the person never got "approved" and sale never went through. Something didn't feel right so I decided to give a call to the guy who supposedly never got approved, come to find out he actually bought the vehicle and returned it within hour or so! Wtf! Really? I would never trust this dealer and give my business again! Be aware folks! These scumbags don't give a damn about you as long as they make the sale!

There is nothing good to say about this dealer. Service is slow and so hard to reach anyone. This has been the worst car buying experience I ever had.